Doggy Stylez – Refunds and Cancellations
By placing an order(s) through the Doggy Stylez website you are accepting and agreeing to our terms of use and this includes the acceptance of our cancellation and refund policy detailed below.
Returns
Our policy on returns is valid for an initial 14 days since your purchase. If 15 days have gone by since your purchase, this will mean that unfortunately, we can’t offer you an exchange or a refund. To qualify for a return, your purchased item must have arrived with significant damage which would make it unusable. It must also be in the original packaging.
You may also qualify for a return, exchange or refund if you receive the wrong item. Shipping costs for returning an item(s) is the responsibility of the customer.
To start the returns process, go to our Returns Page and simply follow the onscreen instructions. Make sure you have your order number and email address at hand.
There may be some situations where only partial refunds are issued (if applicable). These can include (and not limited to)
– Any item that has been “customised”
– Any item that is returned beyond 15 days after delivery
– Promotional Offers such as 2-for-1 offers / 3-for-2 offers.
Also, please note that if returning part of an order, any refund will be calculated after any discounts that were applied to your total have been added back on.
