Doggy Stylez – Shipping and Delivery Policy
By placing an order(s) through the Doggy Stylez website you are accepting and agreeing to our terms of use and this includes the information regarding shipping details below. This is to help set your expectations of the service we offer.
Orders can be placed as normal online. However, please be aware that the delivery of items can take longer than usual during this time.
- Shipping
Unless otherwise stated on the individual product listing, all items delivered within the UK are free of delivery charge.
- Processing & Delivery Time
The majority of our products we offer are dispatched from China with some products being shipped from the UK. The initial order processing time can be up to 3 days. If your item is being dispatched from Chine then factors such as delayed logistics and customs clearings may have an impact on the shipping/delivery time.
- Dispatch Time
Once an order has been placed via our website and processed, your order will then usually be dispatched within 1-3 business days.
- Change of Delivery Address
We are only able to accept a change of delivery address prior to your item being dispatched.
- Items Out Of Stock
If for any reason your item is out of stock we will cancel and refund your order. If there are other available items within your order then these will still be dispatched for you.
- Delivery Time
Depending on the country of dispatch for your order, it can be between 14 and 40 days for delivery. Please wait a maximum of 40 days to contact us if for any reason your order does not arrive. We will then investigate the reason for the delay.
- Damaged Parcels Upon Delivery
If the packaging appears badly damaged then please do not accept the parcel from the courier. Then as soon as you can contact us using the details on our ‘Contact Us’ page.
- Import Duties & Taxes
These are covered within the cost of the item you purchase.
- Cancellations
We are only able to cancel your order prior to the item or items being dispatched. If your order is already on its way to you, then please refer to our refund policy.
- If Your Parcel Is Damaged In Transit
We will look to process a replacement for you or a refund as soon as the courier delivering your item has completed their investigation into the claim.
- If Your Parcel Is Lost In Transit
We will look to process a replacement for you or a refund as soon as the courier delivering your item has completed their investigation and deemed the parcel lost.
- Customer Service
For all enquiries, please contact us using the details on our ‘Contact Us‘ page.
